 DIRECTOR OF FIRST IMPRESSIONS MSSU-107
- 9am to 2pm, with working lunch (provided).
Please see course calendar for dates.
- $225.00 plus GST
- Instructor: Irene Brown
COURSE DESCRIPTION
Interpersonal Skills: Dealing
Effectively with Different People
- The 4 people styles: tendencies
and communication tips
- Evaluating your team skills and
abilities
- How to establish a strong
working partnership with your boss
Learn to Listen Effectively
- Different types of listening
- Tips for improving your
listening skills
Assertiveness Training and
Problem Solving Techniques
- Every person’s “Bill of Rights”
- Assertiveness techniques for
effective communication
Time Management Principles
- Demands on your time: your
personal checklist
- How to cope with constant
interruptions
- Effective time planning
- Prioritizing your time while
supporting others
Controlling Workplace Stress
- Defining stress, identifying
your worst stressors, and determining current stress level
- “Good” and “Bad” stress
- Balancing your stress
Conflict Management with
Difficult People
- How to manage conflicts with
different personalities
Communicating Effectively in All
Business Situations
- Communicating your company’s
image over the phone
- Assessing your vocal delivery
strengths and areas for development
- The “smile” technique
- Improving your word vocabulary
and usage
Your Career Development
- Distinguishing between
responsibility, authority and accountability
- Assessing your true career
skills
- Preparing your own personal
developmental action plan including goals and deadlines.
Click
here to access the on-line Course Registration Form
<-
Main -|- Next->
For more information on Mark Staffing, please contact us at (403) 263-5120 or via email: info@markstaffing.com.
|
